{"id":152873,"date":"2026-01-23T02:31:31","date_gmt":"2026-01-23T05:31:31","guid":{"rendered":"https:\/\/infoecos.com.ar\/?p=152873"},"modified":"2026-01-28T04:32:09","modified_gmt":"2026-01-28T07:32:09","slug":"el-municipio-de-trenque-lauquen-informo-sobre-defensa-del-consumidor-durante-el-2025-alto-porcentaje-de-resolucion","status":"publish","type":"post","link":"https:\/\/infoecos.com.ar\/index.php\/el-municipio-de-trenque-lauquen-informo-sobre-defensa-del-consumidor-durante-el-2025-alto-porcentaje-de-resolucion\/","title":{"rendered":"El municipio de Trenque Lauquen inform\u00f3 sobre Defensa del Consumidor durante el 2025: alto porcentaje de resoluci\u00f3n"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Nota textual del municipio<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La Oficina Municipal de Defensa del Consumidor, que funciona en el primer piso del Centro C\u00edvico (Oro y Villegas) cerr\u00f3 el a\u00f1o 2025 con un intenso trabajo en la atenci\u00f3n y resoluci\u00f3n de reclamos, reflejado en m\u00e1s de 320 expedientes tramitados a lo largo del per\u00edodo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Seg\u00fan los datos relevados, dos de cada tres casos iniciados durante el a\u00f1o lograron una soluci\u00f3n favorable, lo que representa un \u00edndice de resoluci\u00f3n superior al 66 por ciento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los reclamos estuvieron vinculados principalmente a comercios, entidades bancarias y billeteras virtuales, empresas telef\u00f3nicas y concesionarias, entre otros rubros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como resultado de las gestiones realizadas, se logr\u00f3 un recupero econ\u00f3mico total que supera los 120 millones de pesos, en beneficio directo de los consumidores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEste beneficio se obtuvo de manera totalmente gratuita para los ciudadanos, brindando una instancia \u00e1gil y accesible de resoluci\u00f3n de conflictos, evitando los costos y tiempos que implican los procesos judiciales\u201d, se\u00f1al\u00f3 la titular de la Oficina de Defensa del Consumidor, Lorena Castro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n, el cuadro estad\u00edstico correspondiente a los expedientes iniciados en 2025:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Comercios (incumplimiento de garant\u00eda y\/o t\u00e9rminos acordados):<\/strong><br>98 tr\u00e1mites: 68 solucionados\/30 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $21.304.850<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Bancos \/ Billeteras virtuales (estafas, fraudes, desconocimiento de movimientos o baja del servicio):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">75 tr\u00e1mites: 46 solucionados\/29 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $73.899.821<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Empresas telef\u00f3nicas (baja del servicio y\/o desconocimiento de deuda)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">36 tr\u00e1mites: todos solucionados<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $1.040.644<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">.<strong> Entidades financieras no bancarias (refinanciaci\u00f3n de cr\u00e9ditos)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">21 tr\u00e1mites: 10&nbsp; solucionados\/ 11 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $1.112.200<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Concesionarias \/ Administradoras (planes de ahorro, reintegros, incumplimientos)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">20 tr\u00e1mites: 12&nbsp; solucionados\/ 8 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $13.034.300<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Tarjetas (impugnaci\u00f3n de res\u00famenes, consumos no realizados, bajas)\u00a0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">16 tr\u00e1mites: 8 solucionados\/ 8 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $2.371.960<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Obras sociales \/ Prepagas (prestaciones, bajas, reintegros)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12 tr\u00e1mites: 7 solucionados\/ 5 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $1.337.202<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Empresas de transporte (incumplimientos, equipaje, reintegros)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11 tr\u00e1mites: 9 solucionados\/2 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $1.217.001<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Aseguradoras (cumplimiento de contrato, bajas)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10 tr\u00e1mites: 4 solucionados\/6 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $2.985.613<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Reclamos entre privados (incumplimientos en contrataci\u00f3n de servicios)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10 tr\u00e1mites: 5 solucionados\/5 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $254.525<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Cooperativa El\u00e9ctrica (facturaci\u00f3n)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7 tr\u00e1mites: 5 solucionados\/ 2 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero: 0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Aerol\u00edneas \/ Agencias de viaje (imposibilidad de viajar)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5 tr\u00e1mites: 3 solucionados\/ 2 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $2.245.498<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Sindicatos (baja del servicio)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2 tr\u00e1mites: 1 solucionado\/ 1 en tr\u00e1mite<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recupero econ\u00f3mico: $83.191<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">. <strong>Total de expedientes: 323<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solucionados: 214<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>En tr\u00e1mite: 109<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Recupero econ\u00f3mico: $120.886.805<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">. Porcentaje de expedientes solucionados (2025): 66,25 %<\/mark><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1350\" data-id=\"152874\" src=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1.jpeg\" alt=\"\" class=\"wp-image-152874\" srcset=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1.jpeg 1080w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-640x800.jpeg 640w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-768x960.jpeg 768w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-1024x1280.jpeg 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1350\" data-id=\"152877\" src=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-2.jpeg\" alt=\"\" class=\"wp-image-152877\" srcset=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-2.jpeg 1080w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-2-640x800.jpeg 640w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-2-768x960.jpeg 768w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-2-1024x1280.jpeg 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1350\" data-id=\"152878\" src=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-3.jpeg\" alt=\"\" class=\"wp-image-152878\" srcset=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-3.jpeg 1080w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-3-640x800.jpeg 640w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-3-768x960.jpeg 768w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-3-1024x1280.jpeg 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1350\" data-id=\"152876\" src=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-4.jpeg\" alt=\"\" class=\"wp-image-152876\" srcset=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-4.jpeg 1080w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-4-640x800.jpeg 640w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-4-768x960.jpeg 768w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-4-1024x1280.jpeg 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1350\" data-id=\"152875\" src=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-5.jpeg\" alt=\"\" class=\"wp-image-152875\" srcset=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-5.jpeg 1080w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-5-640x800.jpeg 640w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-5-768x960.jpeg 768w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-5-1024x1280.jpeg 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"1350\" data-id=\"152879\" src=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-6.jpeg\" alt=\"\" class=\"wp-image-152879\" srcset=\"https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-6.jpeg 1080w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-6-640x800.jpeg 640w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-6-768x960.jpeg 768w, https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-6-1024x1280.jpeg 1024w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Seg\u00fan los datos relevados, dos de cada tres casos iniciados durante el a\u00f1o lograron una soluci\u00f3n favorable, lo que representa un \u00edndice de resoluci\u00f3n superior al 66 por ciento<\/p>\n","protected":false},"author":2,"featured_media":152874,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[6831],"class_list":["post-152873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","tag-servicios-comunitarios"],"featured_image_urls":{"full":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1.jpeg",1080,1350,false],"thumbnail":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-300x150.jpeg",300,150,true],"medium":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-640x800.jpeg",640,800,true],"medium_large":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-768x960.jpeg",640,800,true],"large":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1.jpeg",640,800,false],"1536x1536":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1.jpeg",1080,1350,false],"2048x2048":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1.jpeg",1080,1350,false],"covernews-slider-full":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-1080x715.jpeg",1080,715,true],"covernews-slider-center":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-800x500.jpeg",800,500,true],"covernews-featured":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-1024x1280.jpeg",1024,1280,true],"covernews-medium":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-540x340.jpeg",540,340,true],"covernews-medium-square":["https:\/\/infoecos.com.ar\/wp-content\/uploads\/2026\/01\/Defensa-del-Consumidor-1-400x250.jpeg",400,250,true]},"author_info":{"info":["Jorge Matheus"]},"category_info":"<a href=\"https:\/\/infoecos.com.ar\/index.php\/category\/sin-categoria\/\" rel=\"category tag\">Sin categor\u00eda<\/a>","tag_info":"Sin categor\u00eda","comment_count":"0","_links":{"self":[{"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/posts\/152873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/comments?post=152873"}],"version-history":[{"count":1,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/posts\/152873\/revisions"}],"predecessor-version":[{"id":152880,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/posts\/152873\/revisions\/152880"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/media\/152874"}],"wp:attachment":[{"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/media?parent=152873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/categories?post=152873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infoecos.com.ar\/index.php\/wp-json\/wp\/v2\/tags?post=152873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}