{"id":152873,"date":"2026-01-23T02:31:31","date_gmt":"2026-01-23T05:31:31","guid":{"rendered":"https:\/\/infoecos.com.ar\/?p=152873"},"modified":"2026-01-28T04:32:09","modified_gmt":"2026-01-28T07:32:09","slug":"el-municipio-de-trenque-lauquen-informo-sobre-defensa-del-consumidor-durante-el-2025-alto-porcentaje-de-resolucion","status":"publish","type":"post","link":"https:\/\/infoecos.com.ar\/index.php\/el-municipio-de-trenque-lauquen-informo-sobre-defensa-del-consumidor-durante-el-2025-alto-porcentaje-de-resolucion\/","title":{"rendered":"El municipio de Trenque Lauquen inform\u00f3 sobre Defensa del Consumidor durante el 2025: alto porcentaje de resoluci\u00f3n"},"content":{"rendered":"\n

Nota textual del municipio<\/strong><\/p>\n\n\n\n

La Oficina Municipal de Defensa del Consumidor, que funciona en el primer piso del Centro C\u00edvico (Oro y Villegas) cerr\u00f3 el a\u00f1o 2025 con un intenso trabajo en la atenci\u00f3n y resoluci\u00f3n de reclamos, reflejado en m\u00e1s de 320 expedientes tramitados a lo largo del per\u00edodo.<\/p>\n\n\n\n

Seg\u00fan los datos relevados, dos de cada tres casos iniciados durante el a\u00f1o lograron una soluci\u00f3n favorable, lo que representa un \u00edndice de resoluci\u00f3n superior al 66 por ciento.<\/p>\n\n\n\n

Los reclamos estuvieron vinculados principalmente a comercios, entidades bancarias y billeteras virtuales, empresas telef\u00f3nicas y concesionarias, entre otros rubros.<\/p>\n\n\n\n

Como resultado de las gestiones realizadas, se logr\u00f3 un recupero econ\u00f3mico total que supera los 120 millones de pesos, en beneficio directo de los consumidores.<\/p>\n\n\n\n

\u201cEste beneficio se obtuvo de manera totalmente gratuita para los ciudadanos, brindando una instancia \u00e1gil y accesible de resoluci\u00f3n de conflictos, evitando los costos y tiempos que implican los procesos judiciales\u201d, se\u00f1al\u00f3 la titular de la Oficina de Defensa del Consumidor, Lorena Castro.<\/p>\n\n\n\n

A continuaci\u00f3n, el cuadro estad\u00edstico correspondiente a los expedientes iniciados en 2025:<\/p>\n\n\n\n

. Comercios (incumplimiento de garant\u00eda y\/o t\u00e9rminos acordados):<\/strong>
98 tr\u00e1mites: 68 solucionados\/30 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $21.304.850<\/p>\n\n\n\n

. Bancos \/ Billeteras virtuales (estafas, fraudes, desconocimiento de movimientos o baja del servicio):<\/strong><\/p>\n\n\n\n

75 tr\u00e1mites: 46 solucionados\/29 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $73.899.821<\/p>\n\n\n\n

. Empresas telef\u00f3nicas (baja del servicio y\/o desconocimiento de deuda)<\/strong><\/p>\n\n\n\n

36 tr\u00e1mites: todos solucionados<\/p>\n\n\n\n

Recupero econ\u00f3mico: $1.040.644<\/p>\n\n\n\n

. Entidades financieras no bancarias (refinanciaci\u00f3n de cr\u00e9ditos)<\/strong><\/p>\n\n\n\n

21 tr\u00e1mites: 10  solucionados\/ 11 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $1.112.200<\/p>\n\n\n\n

. Concesionarias \/ Administradoras (planes de ahorro, reintegros, incumplimientos)<\/strong><\/p>\n\n\n\n

20 tr\u00e1mites: 12  solucionados\/ 8 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $13.034.300<\/p>\n\n\n\n

. Tarjetas (impugnaci\u00f3n de res\u00famenes, consumos no realizados, bajas)\u00a0<\/strong><\/p>\n\n\n\n

16 tr\u00e1mites: 8 solucionados\/ 8 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $2.371.960<\/p>\n\n\n\n

. Obras sociales \/ Prepagas (prestaciones, bajas, reintegros)<\/strong><\/p>\n\n\n\n

12 tr\u00e1mites: 7 solucionados\/ 5 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $1.337.202<\/p>\n\n\n\n

. Empresas de transporte (incumplimientos, equipaje, reintegros)<\/strong><\/p>\n\n\n\n

11 tr\u00e1mites: 9 solucionados\/2 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $1.217.001<\/p>\n\n\n\n

. Aseguradoras (cumplimiento de contrato, bajas)<\/strong><\/p>\n\n\n\n

10 tr\u00e1mites: 4 solucionados\/6 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $2.985.613<\/p>\n\n\n\n

. Reclamos entre privados (incumplimientos en contrataci\u00f3n de servicios)<\/strong><\/p>\n\n\n\n

10 tr\u00e1mites: 5 solucionados\/5 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $254.525<\/p>\n\n\n\n

. Cooperativa El\u00e9ctrica (facturaci\u00f3n)<\/strong><\/p>\n\n\n\n

7 tr\u00e1mites: 5 solucionados\/ 2 en tr\u00e1mite<\/p>\n\n\n\n

Recupero: 0<\/p>\n\n\n\n

. Aerol\u00edneas \/ Agencias de viaje (imposibilidad de viajar)<\/strong><\/p>\n\n\n\n

5 tr\u00e1mites: 3 solucionados\/ 2 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $2.245.498<\/p>\n\n\n\n

. Sindicatos (baja del servicio)<\/strong><\/p>\n\n\n\n

2 tr\u00e1mites: 1 solucionado\/ 1 en tr\u00e1mite<\/p>\n\n\n\n

Recupero econ\u00f3mico: $83.191<\/p>\n\n\n\n

. Total de expedientes: 323<\/strong><\/p>\n\n\n\n

Solucionados: 214<\/strong><\/p>\n\n\n\n

En tr\u00e1mite: 109<\/strong><\/p>\n\n\n\n

Recupero econ\u00f3mico: $120.886.805<\/strong><\/p>\n\n\n\n

. Porcentaje de expedientes solucionados (2025): 66,25 %<\/mark><\/strong><\/p>\n\n\n\n

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\"\"<\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"

Seg\u00fan los datos relevados, dos de cada tres casos iniciados durante el a\u00f1o lograron una soluci\u00f3n favorable, lo que representa un \u00edndice de resoluci\u00f3n superior al 66 por ciento<\/p>\n","protected":false},"author":2,"featured_media":152874,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[6831],"class_list":["post-152873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","tag-servicios-comunitarios"],"yoast_head":"\nEl municipio de Trenque Lauquen inform\u00f3 sobre Defensa del Consumidor durante el 2025: alto porcentaje de resoluci\u00f3n - Infoecos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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